Any product that has been custom made or personalised is not liable for returns or refunds. On this basis, only a product that is not ‘as described’ or ‘fit for purpose’ under the Consumer Act 2015.
If you find that you need to return any item to us on this basis, then please inform us within 14 days of purchase.
After this, you have 14 days to return the goods. Remember to save your invoice as your receipt.
IMPORTANT If/when returning any item, please get proof of postage (or use a ‘Signed For’ service) as, regrettably we cannot accept responsibility for items that do not reach us.
If you have any questions or concerns just contact us;
+44(0)7399 558 564 – Monday to Friday 0900 – 1700 (gmt)