What type of crystals do you use?
We use very high quality hotfix crystals which are heat pressed onto the garments. If you would like us to use a specific crystal such as Swarovski, please email us at firstname.lastname@example.org for a quote.
Is there a risk of a choking hazard to baby?
Using Health & Safety guidelines as a benchmark, the crystals we use are 100’s of times smaller (by volume) to present any choke hazard to baby. We generally use 2mm and 3mm crystals and, on adult products, we may use some 4mm crystals. The largest would be equivalent to half of a small pea.
So, a choke hazard is an impossibility.
How do I wash the baby blanket?
Anything that we manufacture can be machine washed. Blankets (ideally) should be placed in a wash bag. The wash cycle must be on a hand wash cycle at 30oC. It is very important that products are not washed on a high spin speed this causes the fibres of the fabric to weaken and crystals may come off.
How do I wash the baby vest?
All vests and other garments should be washed inside out for added protection. The same process should be followed as with the blankets.
UNDER NO CIRCUMSTANCES should you dry anything with crystals in a dryer. These should be left to line dry wherever possible.
All garments should be ironed inside out.
Do the crystals come off?
If the products are cared for as per our advice, they will remain perfect for many many years. Modern bonding and gluing technologies are very good and have been designed to be permanent.
Do you offer gift boxes / packaging?
We are in the throes of organising gift boxes and packaging (please bear with us) so, all items will be posted out in simple protective envelopes. Having said this, we do offer a personalised cotton drawstring bag that can be ordered (in Accessories) to put baby’s order into.
What are the delivery costs?
Please see Delivery Information.
Can I Track my order?
Please see Delivery Information.
How long does delivery take?
Deliveries are dispatched 1st or 2nd Class and are delivered in 1 to 2 working days, or 3 to 5 working days, depending on the option the you choose at the checkout.
International deliveries will take longer.
How long will my order take to produce?
We start working on orders that have been placed as soon as possible and these are usually completed within a day or two.
During very busy periods, these can take longer, which is why we suggest allowing 5 to 7 working days for your order to get ready and shipped.
If your order is urgent, please get in touch and notify us as soon as possible.
Can I change my order once I've placed it?
If you realise that you have made a mistake and need to change something, please get in touch immediately. Once we start making a bespoke item, it cannot be changed.
But please, don’t be put off – we can work things out, just get in touch ASAP.
Do you deliver outside the UK?
Yes, we deliver worldwide. Delivery costs will be calculated at the checkout stage of your order.
Do you send an invoice with the order?
You will automatically receive an email once your order has been placed.
Are my credit card details safe?
We use a secure 3rd party payment system (Stripe), which is recognized and trusted worldwide. The entire order is processed in this way and we do not see, hold or retain any financial information.
‘Stripe’ allows us to accept all major debit and credit cards.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorization by Stripe and the card issuer.
If you have any other questions, please feel free to email us from the Contact Us page.